Author Archives: Lorri Freeman

Singing River Electric warns consumer-members of phone scam

Scam alert image

Several consumer-members in our area have called to complain of a phone scam. Calls are being made in our area. Technology even allows these scammers to alter caller IDs to support their deceit.Callers often claim the member’s account is past due and demand payment over the phone to avoid disconnection of power. They may even ask you to purchase pre-paid debit cards and provide the account numbers on the backs of the card. DO NOT DO THIS. HANG UP, call local police or sheriff, or our Singing River Electric office.

Take utmost precautions when it comes to securing your personal information. Hang up if someone calls and demands payment over the phone. If you are unsure if your account is paid in full, you can call any of our published numbers including 601-947-4211 and 228-497-1313, or use your free SmartHub mobile app to view billing and payment information from anywhere, 24/7.

Singing River Electric facts:

  • Cooperative employees never call members and demand payment.
  • All employees have a Singing River Electric Cooperative identification badge, and may wear a uniform and drive vehicles with our logo on the door.
  • If you feel unsafe with any caller or visitor on your property, hang up or do not answer the door.
  • Call Singing River Electric at 228-497-1313 or 61-947-4211 to verify employee identification.

Scam Prevention Tips:

  • Hang up immediately if someone calls you and demands payment on your electric account to avoid disconnection of service.
  • Call Signing River Electric at 228-497-1313 or 61-947-4211 or download the free SmartHub app to check your current account balance and payment information.
  • Never give any personal or banking information over the phone to someone who calls you and threatens electric disconnection for your past due bill.
  • Never open the door to any strangers.
  • Call Singing River Electric at 228-497-1313 or 61-947-4211 to verify employee identification.

For more information, visit our website at

If you were a SRE member in 1986 or earlier, you may have unclaimed capital credits.

What are capital credits? Singing River Electric’s rate revenue is used to operate, make payments on loans and make improvements to the electrical system. Any remaining revenue is allocated to the members in the form of capital credits. How do members earn capital credits? When you signed up for electrical service from the cooperative, you…Continue Reading

I haven’t touched the thermostat. Why is my bill higher?

ANSWER: Power bills following periods of prolonged cold weather or extreme heat can be higher even when you have not changed the thermostat. Heating and cooling costs make up the largest percentage of a home’s energy use. When the temperature changes drastically or stays extremely hot or cold, your heating/cooling unit must run longer to…Continue Reading

MISO Cancels Requests Members Lower Energy Use

UPDATE 10 a.m.  – Earlier this morning, our reliability coordinator, the Midcontinent Independent System Operator (MISO) requested that Cooperative Energy ask our members to curtail their electricity use between 5:00 a.m.-11:00 a.m. This request was made in an effort to minimize strain on the electric system due to the severe temperatures which have been causing a…Continue Reading

Cooperative Energy Members Experience Critical Energy Shortage

  Singing River Electric and other Cooperative Energy member distribution cooperatives experienced a critical energy shortage early Wednesday morning, Jan. 17. This shortage resulted in the cooperative sending a public appeal to the membership to reduce their energy use by lowering thermostats, delaying showers and putting off washing laundry and dishes in order to shed…Continue Reading

Singing River Electric is prepared for Tropical Storm Nate

     Singing River Electric is ready to move into power restoration mode as Tropical Storm Nate tracks toward the Gulf of Mexico and the Mississippi Gulf Coast. After activating the emergency preparedness plan, cooperative personnel are loading trucks with extra materials, sharpening chainsaws, and assigning linemen to specific areas in advance of Nate’s predicted arrival…Continue Reading