Storm and Outage Center

Singing River Electric’s dispatch and phone centers work quickly when restoring a power outage. Technology has recently sped up the process. SRE’s Outage Management System (OMS) works in tandem with the Interactive Voice Recognition (IVR) system to collect outage information. Time saved here helps speed the process for assigning outages to servicemen and gets the lights back on faster. The system can even call the member back once power is restored.

Candle burning in a dark room

Report a Power Outage

Hurricane survival kit on a table

Prepared: Before the Storm

Broken pole and lines after a storm

Prepared: After the Storm

Evacuation route sign with dark clouds

Storm News/Outage Update

Plugging something into a portable generator

Generator Safety

SRE trucks in the snow

Prepared: For All Weather