Storm and Outage Center

Are you prepared for the next storm?
Download our SmartHub app to quickly report power outages and view a live outage map.

View a LIVE OUTAGE MAP 24/7, from anywhere.

  1. Download the SmartHub app and select the “Outage Viewer” icon.
  2. Visit http://outageviewer.singingriver.com/ on a desktop.

How to Report an Outage:

The fastest and most accurate way to report a power outage is by downloading the SmartHub app. The app reports your member information and allows you to select which of your services is out (house, shop, etc.), then enters this information directly into the outage management system shortening restoration time.

In addition to the SmartHub app, members can also report an outage by calling any SRE office. When a member's contact information is saved in SRE's system, it recognizes the number and pulls up the account information, shortening the restoration time. Remember to use the phone with the saved number when reporting the outage.

SRE bucket truck restoring electric service after Hurricane Nate.

Be Prepared for When Storms Strike

Keep the safety of your family and Singing River Electric’s linemen in mind after a storm.

  • Treat all downed power lines as if they are energized, and stay away from them. Beware of lines hidden by debris or in trees.
  • Call 911 or Singing River Electric to report downed lines that present a clear and imminent danger. Be especially cautious at night when you may not see a downed line.
  • Do not connect a generator directly to your home’s wiring; this can energize power lines and put our linemen at risk. Also, do not operate a generator while standing in wet conditions or use in an enclosed area. For more generator safety tips, click here.
  • If water damages your home, turn off circuit breakers and do not use electrical outlets. Damage to your home’s electrical system must be repaired by a licensed electrician before Singing River Electric linemen can restore power.
  • Turn around and don’t drown. Avoid flooded areas, and do not drive through unknown pools of water. Be especially cautious driving at night.

So How Can You Be Ready?

Hurricane image

General Storm Tips and Information

When a storm of any kind threatens the service area, Singing River Electric activates its Storm Preparedness and Restoration Plan which guides advance preparation, damage assessment and power restoration. Here’s how you can stay prepared as well and know what to expect as severe weather approaches:

  • Update your contact information with Singing River Electric. Having your current phone number on file will help our dispatchers assign linemen to restore your power more efficiently.
  • Download Singing River Electric’s SmartHub app to report outages quickly and to view a live outage map.
  • Prepare your home or business. Secure outdoor furniture, charge cell phones, check supplies in your emergency kit, stock water and non-perishable food, set refrigerator on the coldest setting and keep doors closed to keep food cold, review your evacuation plan.
  • Stay tuned to local media to keep up with current weather conditions.
  • Make a plan for family members who rely on electronic medical equipment or have other special needs. No utility can guarantee electric service during or following severe weather.
  • Be ready to shut off or disconnect any appliances that will turn on automatically if the power goes out and is then restored, such as air conditioners and refrigerators, to help prevent your circuits from being overloaded.

Preparing Before the Storm

Preparation is the key to success in any crisis. When a storm threatens, Singing River Electric activates its Storm Preparedness and Restoration Plan which guides advance preparation, damage assessment and power restoration. You can be prepared as well. Stay turned to local media for weather reports, have a family disaster plan and always think safety first.


Get Ready (Planning)

  • Update your contact information.
  • Print out important numbers (SRE contact numbers, banking numbers, passwords, etc…).
  • Download SRE’s Power of Preparation Guide and MEMA’s Hurricane Preparedness Guide.
  • Prepare your home or business
    • Trim trees and secure outdoor furniture
    • Charge cell phones
    • Check supplies in your emergency preparedness kit
    • Secure a battery-operated radio
    • Stock food, water and medical supplies for your family and your pets
    • Fill bathtubs and sinks with water to flush toilets
    • Set refrigerator on coldest setting and keep doors closed to keep food cold
  • Review your evacuation plan with family and how you will reach each other following the storm
  • Know how SRE is preparing:
    • We have a tried and tested Storm Preparedness and Restoration Plan which is updated and drilled annually.
    • Employees are preassigned service areas and materials are placed in strategic locations before the storm.
    • Partnerships are prearranged with local vendors to house and feed out-of-town crews if necessary.
    • SRE maintains state-of-the-art technology, including the Outage Management System/Interactive Voice Recognition System, to allow dispatchers to quickly assign crews and dramatically reduce outage time.

Stay Informed

Be Ready for AFTER the Storm

It is important to call SREC and report your power outage so it can be assigned to a serviceman for repairs, even during a storm.

Restoring Power

As soon as Singing River Electric is notified of a power outage, our trained dispatchers begin assigning servicemen or crews to the outage. The first step of the serviceman is to drive to the location and access the situation. If additional crews or manpower are needed, the serviceman will radio dispatch for support or additional materials.

During a large outage or storm, SRE follows an overall restoration plan to restore the greatest number of people as quickly as possible.

It is not possible for any utility to restore power to one house or one business (even a hospital) without first making repairs up the line (the substation or transmission line). You can repair broken poles and get the system ready to receive power, but repairs must be made in the order that electricity flows, all the way down to the end user. For that reason, it is also not possible to guarantee power to any member even in a medical situation. Please make sure to have an evacuation plan in the event of a storm or extended power outage if electricity is a critical, medical need in your home.


Staying Safe

  • Stay away from all downed power lines. Beware of power lines not visible and tangled in debris.
  • Treat all downed power lines as if they are energized, and stay away from them. Beware of lines hidden by debris or in trees.
  • Call 911 or Singing River Electric to report downed lines that present a clear and imminent danger. Be especially cautious at night when you may not see a downed line.
  • Do not connect a generator directly to your home’s wiring; this can energize power lines and put our linemen at risk. Also, do not operate a generator while standing in wet conditions or use in an enclosed area. For more generator safety tips, click here.
  • If water damages your home, turn off circuit breakers and do not use electrical outlets. Damage to your home’s electrical system must be repaired by a licensed electrician before Singing River Electric linemen can restore power.
  • Turn around and don’t drown. Avoid flooded areas, and do not drive through unknown pools of water. Be especially cautious driving at night.
  • Generator Safety Tips

How is My Power Restored?

Mother Nature knocks it out and we bring the power back on. There are steps we follow when making restorations.

Tips for Being Prepared in ALL Weather

Here are some tips to help you weather the storm.

Thunderstorm

  • Be prepared and stay tuned to local media to stay aware of changing weather conditions.
  • Check weather forecast before leaving home.
  • Purchase a NOAA weather radio to keep you informed with 24/7 updates from the National Weather Service.
  • Secure lawn furniture, trash cans and more prior to the storm if possible.
  • Remove diseased and damaged tree limbs prior to bad weather.
  • Take action and postpone outdoor activities if severe weather or lightning are imminent.
  • Should a thunderstorm pop up unexpected, find safe shelter away from windows.
  • Stay off the telephone and do not take a bath or shower.
  • Stay informed and be aware of the meaning of local watches and warnings.
  • According to the National Weather Service (NWS) a Severe Thunderstorm Watch is issued when conditions are favorable for the development of severe thunderstorms in and close to the watch area. A Severe Thunderstorm Warning is issued when either a severe thunderstorm is indicated by radar or a spotter reports a thunderstorm producing hail one-inch or larger in diameter and/or winds equal or exceeding 58 miles and hour. Those in affected area(s) should seek shelter immediately. Severe weather can produce tornadoes with little or no warning.

Lightning

  • Remember, lightning is always seeking the quickest path to the ground and that may be through you!
  • Find safe shelter in a sturdy building and stay away from windows.
  • Stay away from trees and tall structures like flag poles.
  • Discontinue use of phones and do not take a shower or bath.
  • Take Action and get out of the boat, find shelter and immediately put away fishing rods.
  • If you are outside with lightning and feel a tingle, vibration or your hair stand on end, immediately drop to your knees or to the ground and try to get as low as possible.

Tornado

  • Be prepared and stay tuned to local media to stay aware of changing weather conditions.
  • Stay informed and be aware of the meaning of local watches and warnings.
  • Purchase a NOAA weather radio to keep you informed with 24/7 updates from the National Weather Service.
  • According to the NWS, a Tornado Watch is issued when conditions are favorable for the development of tornadoes in and close to the watch area. A Tornado Warning is issued when a tornado is indicated by radar or sighted by spotters. People in affected areas should seek shelter immediately. Tornadoes sizes can vary depending on weather situation.
  • Find safe shelter in a sturdy building and stay away from windows. Do not wait until you see a tornado to evacuate or protect yourself.
  • If you live in a mobile home, evacuate immediately if possible and pick a nearby shelter.
  • Know your community’s warning system for tornadoes.

Flood

  • Be prepared by knowing your area’s flood risk.
  • Stay informed to local media for changing weather conditions, especially during rains that have lasted for several hours or even days. Watch for rising water levels.
  • Purchase a NOAA weather radio to keep you informed with 24/7 updates from the National Weather Service.
  • Be aware of local watches and warnings and their meanings.
  • According to the NWS, a Flash Flood Watch is issued to indicate current or developing conditions that are favorable for flash flooding in and close to the watch area, but the occurrence is neither certain or imminent. A Flash Flood Warning is issued to inform the public, emergency management and other cooperating agencies that flash flooding is in progress, imminent or highly likely.
  • Take action, watch for rising water levels and evacuate immediately and before water crosses the road.
  • Turn Around and Don’t Drown. Never drive across roads covered by water.
  • Keep children out of flooded areas and high flood waters.
  • Be especially cautious when driving at night.

Winter Storm

  • Be prepared and stay tuned to local media to stay aware projected weather forecast and changing weather conditions.
  • Take action and stock up on non-perishables, blankets, flashlights, batteries and other supplies.
  • Keep blankets, your car cell phone charger and some supplies in your vehicle in the event your vehicle stalls during cold weather.
  • Winterize your vehicle and keep the tank full of gas.
  • Keep your cell phone fully charged.
  • Remember to open fireplace dampers if using the fireplace.
  • If using a camp stove or generator, always use outdoors in a well-ventilated area. Please follow manufacturer’s instructions when using a generator and always connect appliances directly to generator and do not connect the generator to your home. You can hire a licensed electrician to connect a full-house generator if you choose to do so.
  • Avoid opening your refrigerator or freezer as little as possible to keep food cold and safe.
  • Turn off major appliances that were on when the power outage occurred. Leave a table lamp on so you will know when the power is turned back on at your home.
  • Use caution when walking outdoors if conditions are icy.

How do I Reset My Breakers?

Resetting your breakers can restore power to your home. If your power goes out, check to see if your neighbors' lights are on. If they are, try resetting your breakers by following these simple steps.