Prepay

Prepay is a service offered to Singing River Electric members who need more flexibility than traditional monthly residential billing. If it is easier for you to make smaller daily and weekly payments rather than one payment each month, Prepay may be for you. With Prepay, your electric meter is read daily, and your energy use is billed each day instead of once per month.

Members participating in Prepay must pay the $90 starting fee ($35 connection fee + $5 membership fee + $50 credit to start the account). To maintain service, your account must maintain a credit.

Think of it like putting gasoline in your car: you fill up your tank, and use up some of the gasoline daily. When you need more gas, you fill it up again. With Prepay, the balance in your account decreases as you use electricity. When your balance gets low, simply add more funds to your account. You choose when and how much. Plus, members won’t have fees or deposit charges while on this program.

Singing River Electric offers four ways to add funds:

1. Use the SmartHub app.
2. Call our office to speak with a member service representative.
   • 601-947-4211 – Lucedale
   • 228-497-1313 – Gautier
   • 601-989-2345 – Sand Hill
3. In person at any Singing River Electric office.
4. Retail Pay at participating store locations. Learn more at pay.vanilladirect.com/pages/retailers.

Prepay account balances are calculated daily. The balance includes electricity used for that day, part of the monthly customer charge, demand charge, any taxes and/or city fees, and any payments received.

If your balance reaches or falls below $0, electric service will be disconnected. Members have three days to make a payment on their account to reconnect service.  After three days, the account becomes inactive, and you must contact a member service representative to reconnect service.

Members will receive a low balance notice when an account reaches $25. The notification will be sent via email, text, or both using the contact information in our system. You will continue receiving notifications until payment is made or service is disconnected.

No, Prepay accounts do not receive a physical bill. Members on Prepay who wish to receive a mailed bill may pay a fee.

Prepay is a voluntary service, and members may leave at will. To return to standard residential billing, members must pay the $245 residential security deposit and any remaining account balance.

We will apply your deposit to your account and calculate how much electricity you’ve used since your last regular billing. This balance can either be a credit, a balance owed to be paid in full at the time of your account transfer, or an arrangement to be paid over time. Accounts with an arrangement will have 25% of each payment applied to the outstanding arrangement amount until paid. Once paid in full, 100% of payments will be applied toward future electricity use.