If you are a new, current, or returning Singing River Electric member, please use the online residential application to begin the service application process. New members may be asked to visit one of our offices in person to verify their identity or address questions with the online application. To set up new business service, please reference our business application.
What you need to start service?
(Additional documents may be required.)
- Government-issued photo ID and one of the following:
- school photo ID, employment badge with photo, social security card, permanent resident or alien registration card, any document which establishes identity.
- Service location address
- Date to begin electric service
- Valid email address
- Photo copy of lease or deed to property
As part of starting your service, you will create a SmartHub user ID. You can use this portal to pay bills, check energy use, and more. You will need a valid email address to use as your login ID.
Please review the following links prior to applying for service:
Singing River Electric service, engineering or staking personnel will work with you and your contractor to determine the location for the point of service and metering equipment; however, we assume no responsibility to change the location of the service entrance should it be improperly installed or if our site location is not utilized.
To avoid delays, please meet with our representatives before installing your equipment. The service entrance or house power panel must be installed on exterior walls and should be placed in locations that are easily accessible to our employees for meter maintenance, reading, inspecting and removal.
When electricity is needed for building construction, Singing River Electric will connect temporary service. The temporary power pole, wiring and equipment are to be supplied by the member, or installed by your contractor, builder or electrician. We ask that temporary outlets be placed at lot lines or lot corners, where existing transformers or pedestals are located. The member must call 811 prior to digging.
A service charge is required on all temporary service accounts. A membership fee and deposit may also be required. These fees are outlined in the association’s schedule of fees and deposits, (see fees and charges)
Singing River Electric will connect only one set of service drop conductors per building except as permitted by the National Electrical Code. All meters are supplied and installed by the cooperative and remain the property of Singing River Electric.
Requests for electric service to new commercial, industrial accounts and subdivisions should be made to our staking technicians or engineering department. We will gladly work with you on plan design, lot layout and other specifications to provide your service.
For More Information, please contact:
Jackson and Harrison County
George and Stone County in Miss./ Mobile County in Ala.
Greene, Perry, Wayne County in Miss./ Washington County in Ala.
Sand Hill District Manager
Our office hours for all locations are M-F 8:00 a.m. to 5:00 p.m. You can text OUT to 601-947-1744 to report a power outage. You can also text a SRE MSR during working hours at 228-591-9166. Emergency and outage reporting is available 24/7 by using the SmartHub app, or calling any Singing River Electric office.
Take charge of your power bill with the SmartHub app. The SmartHub app is the fastest and most accurate way to report a power outage, view a LIVE outage map or monthly energy use, and pay your electric bill. Member account information is easily accessible and you can even view past bills.
View daily and monthly use to monitor energy use and learn when your family uses energy. See how your energy use and billing amount is trending based on the weather.
Online billing can be set up by clicking on the “Pay Bill” button in the top right of your screen and signing up for online payments. You will receive an email reminder of when your bill is due and an email confirmation that your payment has been received. All transactions are completed using Secure Socket Layer account technology.
Paperless billing is easy. Log in to your account. Click on the “Stop/Start Print Bill” link on left side bar. Uncheck the box that says, “Send me statement by email.” Please make sure the email address you use to log in is the same email you want to use for paperless billing.
Summary/Invoice billing is for members who have more than one account and would like a summary bill statement.
Budget billing averages your monthly billing statements based on a 12-month average that is re-adjusted in January and July of each year. You pay the average bill, are able to budget for your electric bill each month and avoid sharp increases due to the seasonal fluctuation of electricity usage.
PrePay makes it easier to manage electric bills to fit a monthly budget. Statistics indicate that participating in the Prepay program helps lower electric consumption because you are more aware of your energy use.
The SmartHub mobile and web applications place the power of data in your hands. Use the mobile app on phones or tablets to pay your bill, check your usage, review account information and report a power outage. The web app can be used to pay bill, check usage and review account information.
Online payments can be made by clicking the “Pay Bill” button at the top left of your screen. (Credit card and debit card payments accepted.)
IVR (Integrated voice response) allows payments and account inquiries to be made by phone using the automated system. It is as quick and efficient as punching a few buttons. Have account number ready, and call any Singing River Electric office and press “3”. (Credit card and debit card payments accepted.)
Recurring payments can be set up two ways: members can set up recurring payments online to pay by credit or debit card simply by clicking on the “Pay Bill“ link at the top right of www.singingriver.com, or you can call* any Singing River Electric office and set up an Electronic Funds Transfer payment option which automatically pays your bill each month from the banking account you choose within fourteen days after receiving your billing statement. (*Members who call in will need to mail in a signed form and voided check to complete recurring payment service setup.)
Mail payments are convenient with the self-addressed envelope enclosed with every billing statement. Simply apply postage and mail.
Pay at any office. Our office and phone center hours are 8 a.m. to 5 p.m. (Cash, check, money orders, and credit/debit card payments accepted.)
Membership fee: $5
Members joining the Cooperative pay a refundable membership fee. The payment of this fee and submission of membership information allows the member to all rights and privileges of membership including electric service, subscription to “Today in Mississippi” monthly publication, free in-home energy audits and more. The fee will be refunded once member no longer receives electric service from Singing River Electric.
Residential Service Deposit: $245
Residential new members, those who have not had residential service in the past two years, and residential accounts that have been disconnected due to non payment, will be assessed a deposit.
Connection fee: $35
When a new account is established, a non-refundable connection charge is assessed to offset the cost of setting up the account and setting the meter. If a member requests new service after 3 p.m. to be completed the same day, an additional fee of $50.00 is incurred.
Collection fee: $35
Is due if SRE representative calls to collect on a delinquent account and the account is not disconnected.
Delinquent disconnection fee: $35
Is assessed if account is disconnected for nonpayment.
Reconnect fee: $50/$100
A reconnection fee of $50 is assessed when electric service has been disconnected for nonpayment and reconnection is requested between hours of 8:00 a.m. and 9 p.m. A fee of $100 will be assessed if requested reconnection is after 9:00 p.m. and before 8:00 a.m. Note: additional deposit may also be required if member’s service is disconnected and the bill must be paid in full before reconnection of service.
Requested disconnection charge: No charge/$35/$50
There is no charge to disconnect electric service if requested disconnect is to be completed the next day or later. If a member requests a service disconnect the same day and the call is received by Singing River Electric before 3 p.m., the fee is $35.00. If the member requests a disconnect the same day and the call is received after 3 p.m., the fee is $50.00.
Administrative fee: $8.50
If an account is not paid in full by the due date, an administrative fee may be assessed on the following month's bill.
Power diversion/equipment damage fee: $100
When there is evidence that a member has altered their electric service connection, a fee may be charged to the account in addition to an estimated amount for un-metered electricity.
Meter test fee: $35
If a member requests the Cooperative test their electric meter and the meter is found to be working properly, a meter test fee may be assessed. If the meter has not been tested in the past 18 months or the meter is found to be inaccurate, the fee will not be assessed. Adjustments will be made to the member’s account if the meter was found to be inaccurate.
Returned check fee: $35
If an account is paid by check and the check is returned by the member’s bank, a returned check fee will be charged to the member’s account.
Any applicable sales tax will be added to above fees. Fees are subject to changes. (Effective 2017)
Neighbors Helping Neighbors
Our energy assistance program enables SRE members to assist others who have difficulty paying their electric bill.
Be aware of growing phone and online payment scams targeting electric cooperative members and utility customers across the nation. Phone scammers pose as your electric cooperative, notify you that your are delinquent, and ask for immediate payment to prevent disconnection of service. They may ask you to pay over the phone or by a prepaid debit card. They even have resources to deceive you by having the caller ID display Singing River Electric. DO NOT MAKE THE REQUESTED PAYMENT. Hang up, use your SmartHub app to check your billing payment history, or call any Singing River Electric office to verify the status of your account.
- Singing River Electric Cooperative employees do not call members to collect payment. They do not take payments at any location other than SREC's three offices. Payments are taken in person only inside the office and during regular business hours. Payments can be taken over the phone, but only when dialing one of SREC's main office locations.
- If you are unsure if you are talking to a Singing River Electric employee, hang up and call any Singing River Electric office to verify call. Do not call back the number that called you.
- Never give personal banking or credit information over the phone.
- Do not agree to meet anyone anywhere to make a SREC payment.
- Singing River Electric members can easily check payment status and pay online at singingriver.com or using the SmartHub app on any mobile device, on the www.singingriver.com website, or by calling any SREC office.
Considering a New Heat Pump?
Heat pumps keep you warm in the winter while keeping you cool in the summer with the same advanced technology. And our heat pump rebates apply when replacing a gas or conventional furnace.
We're led by members like you. Which means we're not out to make money. Instead, we're building communities by listening to your needs. Singing River Electric is shaped by the people and communities we serve.
Do You Have A Comfort Advantage?
Comfort Advantage is a recognized standard for energy-efficient construction and quality products for the home and business. The benefits of Comfort Advantage are promoted by electric cooperatives who provide electric service to more than 400,000 Mississippi homes and businesses.