We are constantly striving to improve our operational efficiency to provide the most reliable electric service possible, but with all of our efforts, we still need your contact information.
Singing River Electric relies on data and technology for nearly every aspect of our operations. By making sure we have your most accurate and complete contact information, we can continue to provide the quality service that you deserve and expect. Accurate information enables us to improve member service and enhance communications for reporting and repairing outages. It also allows co-op members to receive information about other important programs, events and activities.
Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address to our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location, making it easier for our crews to correct the problem.
Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. You can also stay up-to-date on outages and news that affects your account by following our social media pages (Facebook, Instagram and Twitter) and visiting our website at singingriver.com.
Some of you have been members of the co-op for years, and your contact information may not have been recently updated. We recognize also that many members use a cell phone as their primary phone service, and we might not have that number in our system.
We will never share this information with any third parties. It is only used by Singing River Electric to send important information to you. Please take a moment to confirm or update your contact information by calling any SRE office or by emailing us at firstname.lastname@example.org. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.
Anne Prince writes on consumer and cooperative affairs for the National Rural Electric Cooperative Association, the national trade association representing more than 900 local electric cooperatives. From growing suburbs to remote farming communities, electric co-ops serve as engines of economic development for 42 million Americans across 56 percent of the nation’s landscape.