With Tropical Storm Francine approaching the Gulf Coast, Singing River Electric’s service area is awaiting heavy rain, gusty winds, flooding, possible tornadoes, and the chance of power outages.
Our employees have reviewed their storm duties and assignments, discussed power restoration safety, made pre-storm preparations, and are ready to respond to whatever damage Tropical Storm Francine leaves in her wake. Contract linemen and tree trimmers are on standby to assist with the power restoration process.
Singing River Electric members can prepare for Tropical Storm Francine and any associated power outages in these ways:
- Report power outages using the SmartHub app or by texting OUT to 601-947-1744.
- Download the SmartHub app at singingriver.com/smarthub.
- Outages can also be reported by phone at 601-947-4211 or 601-497-1313 but expect high call volume if there is a major outage.
- Update contact information, especially mobile phone numbers, through the SmartHub app or by sending an email to contactus@singingriver.com.
- View Singing River Electric’s live outage map at outageviewer.singingriver.com.
- Plan for family members who rely on electronic medical equipment or have other special needs. No utility can guarantee electric service during or following severe tropical weather.
- Do not connect a generator directly to your home’s wiring; this can energize power lines and put our linemen at risk. Do not operate a generator while standing in wet conditions or use in an enclosed area.
- Treat all downed power lines as energized. Beware of lines hidden by debris or in trees.
- Visit [singingriver.com/storm-center]singingriver.com/storm-center for more safety tips and what to do before, during, and after a storm.
Outage updates and other storm-related information will be posted to Singing River Electric’s Facebook, X and Instagram accounts.
Singing River Electric has weathered many storms in its 85-year history and is a trusted source for power and information. More than 80,000 electric meters are served along 7,800 miles of power lines in seven Mississippi counties and two Alabama counties.