Storm Center
Text OUT to
601-947-1744
or use the SmartHub app.
Reporting an outage by text or app is the fastest and most accurate way to report a power outage. Both enter outage information directly into the outage management system, shortening restoration time.
View OUTAGE MAP
24/7, from anywhere.
Report an outage by calling any SRE office.
When a member's contact information is saved in SRE's system, it recognizes the number and pulls up the account information, shortening the restoration time. Remember to use the phone with the saved number when reporting the outage.
Be Prepared for When Storms Strike
Keep the safety of your family and Singing River Electric’s linemen in mind after a storm.
Call 911 or Singing River Electric to report downed power lines that present a clear and imminent danger. Treat all downed lines as if they are energized, and stay away from them. Beware of lines hidden by debris or in trees. Be cautious at night when you may not see a downed line.
Turn around and don’t drown. Avoid flooded areas, and do not drive through unknown pools of water. Be especially cautious driving at night.
If water damages your home, turn off circuit breakers and do not use electrical outlets. Damage to your home’s electrical system must be repaired by a licensed electrician before Singing River Electric linemen can restore power.
Do not connect a generator directly to your home’s wiring; this can energize power lines and put our linemen at risk. Also, do not operate a generator while standing in wet conditions or use in an enclosed area. For more generator safety tips, click here.
Preparation is the key to success in any crisis. When a storm threatens, Singing River Electric activates its Storm Preparedness and Restoration Plan which guides advance preparation, damage assessment and power restoration. You can be prepared as well. Stay turned to local media for weather reports, have a family disaster plan and always think safety first.
Get Ready (Planning)
- Update your contact information.
- Print out important numbers (SRE contact numbers, banking numbers, passwords, etc…).
- Download SRE’s Storm Ready insert and MEMA’s Hurricane Preparedness Guide.
- Prepare your home or business
- Trim trees and secure outdoor furniture
- Charge cell phones
- Check supplies in your emergency preparedness kit
- Secure a battery-operated radio
- Stock food, water and medical supplies for your family and your pets
- Fill bathtubs and sinks with water to flush toilets
- Set refrigerator on coldest setting and keep doors closed to keep food cold
- Review your evacuation plan with family and how you will reach each other following the storm
- Know how SRE is preparing:
- We have a tried and tested Storm Preparedness and Restoration Plan which is updated and drilled annually.
- Employees are preassigned service areas and materials are placed in strategic locations before the storm.
- Partnerships are prearranged with local vendors to house and feed out-of-town crews if necessary.
- SRE maintains state-of-the-art technology, including the Outage Management System/Interactive Voice Recognition System, to allow dispatchers to quickly assign crews and dramatically reduce outage time.
Stay Informed
- Stay tuned to local media broadcasts for storm updates and evacuation notices.
- Read preparedness resources, like these:
It is important to call SREC and report your power outage so it can be assigned to a serviceman for repairs, even during a storm.
Restoring Power
As soon as Singing River Electric is notified of a power outage, our trained dispatchers begin assigning servicemen or crews to the outage. The first step of the serviceman is to drive to the location and access the situation. If additional crews or manpower are needed, the serviceman will radio dispatch for support or additional materials.
During a large outage or storm, SRE follows an overall restoration plan to restore the greatest number of people as quickly as possible.
It is not possible for any utility to restore power to one house or one business (even a hospital) without first making repairs up the line (the substation or transmission line). You can repair broken poles and get the system ready to receive power, but repairs must be made in the order that electricity flows, all the way down to the end user. For that reason, it is also not possible to guarantee power to any member even in a medical situation. Please make sure to have an evacuation plan in the event of a storm or extended power outage if electricity is a critical, medical need in your home.
Staying Safe
- Stay away from all downed power lines. Beware of power lines not visible and tangled in debris.
- Treat all downed power lines as if they are energized, and stay away from them. Beware of lines hidden by debris or in trees.
- Call 911 or Singing River Electric to report downed lines that present a clear and imminent danger. Be especially cautious at night when you may not see a downed line.
- Do not connect a generator directly to your home’s wiring; this can energize power lines and put our linemen at risk. Also, do not operate a generator while standing in wet conditions or use in an enclosed area. For more generator safety tips, click here.
- If water damages your home, turn off circuit breakers and do not use electrical outlets. Damage to your home’s electrical system must be repaired by a licensed electrician before Singing River Electric linemen can restore power.
- Turn around and don’t drown. Avoid flooded areas, and do not drive through unknown pools of water. Be especially cautious driving at night.
- Generator Safety Tips
How is my power restored?
Mother Nature knocks it out and we bring the power back on. There are steps we follow when making restorations.
How do I Reset My Breakers?
Mother Nature knocks it out and we bring the power back on. There are steps we follow when making restorations.
Download our storm ready insert today!
From contact information to generator safety to tips to deal with any weather situation, this is a vital resource to have!